SAFARI HQ

All of the drivers at SafariHQ are hand picked from the leading wildlife colleges in Tanzania and Kenya for their knowledge of wildlife, language proficiency, customer service and first aid training along with their driving and mechanical skills. Other than English and Swahili, our guides collectively speak over seven languages enabling SafariHQ to effectively communicate with culturally diverse travel groups. As part of our ongoing commitment to ensuring that our driver’s knowledge is continually evolving. All driver guides are enrolled in our internal mentoring program and are required to attend compulsory scheduled continuing education programs. Financial support is also offered to all staff to encourage ongoing career development. We do this because we understand that besides our guests, the driver guides are the second most important part.

SafariHQ maintains a fully operational workshop at our base in Arusha, which started with a team of qualified mechanics, auto electricians, welders, panel beaters and spray painters, we are equipped to swiftly deal with any mechanicals repairs that may arise. We realise that for many of our customers this is a trip of a lifetime and so we are commited to ensuring that we can deal with any disruptions swiftly to get you on your way again.

When it comes to food, practice makes perfect and with well over 100 years of shared experience catering for international safari goers from private camping safaris, overland safari group catering, right through to 5 star fine dining lodge cuisine our team of chefs have the capabilities to deliver perfection everytime on safari.
For those travellers with specific dietary preferences or allergies, our chefs have a list of alternate tasty options that can easily be prepared to ensure that even the most discerning food critic or sensitive stomach will be delighted. The only thing our chefs ask is that they are given notice prior to safari so they can adequately prepare.

Knowledge and experience is aparted to the team of junior chefs and camps hands by our senior chefs in our own internal mentouring program. Junior chefs and camp hands are taken under the wing of senior chefs and safari guides, shown the ropes and so play an integral part in the future growth and evolution of SafariHQ. Our Arusha Director, Mashaka is well known for his kindness and this is re ected in his willingness to help those less fortunate. Many of our young camp hands and junior chefs came from the streets of Arusha and have been taken in and mentored by Mashaka and the SafariHQ team. We are very proud of this achievement and believe that it fosters a great working culture right across our team.

With the strong leadership and guidance of our Australian Management team, along with our highly experienced Tanzanian directors, Abdulnura Salim Meena & Mashaka Godfrey Filex Munishi , we believe that our team is our greatest strength as you can have the best vehicles and equipment, but if you don’t have a great team then you have nothing.

The management of SafariHQ have played an integral role in changing the way in which the safari companies now service the group adventure market, improving customer service standards with the introduction of supply vehicles and other strategies to maximise unobstructed game viewing of wildlife, vehicle 24 hour monitoring, safety and comfort of your guests on safari. We are always working on new strategies to improve the experience of your clients on safari.

With offices in Arusha Tanzania, our management team are commited to offering 24hr phone, email and skype contact whilst your guests are on safari. Our office in Arusha also has generator backup, satelitte internet so we can maintain contact 24 hours by email and phone. With offices in Arusha and Representation in Australia we can offer 24hr communication support in 2 different time zones.

SafariHQ is known in Tanzania for our commitment to safety through the deliver of informative briefngs at every stage of the safari itinerary. Before commencing the safari our guests are made aware of all safety features of our vehicles, location of emergency equipment and protocols in the event of such an event occurring. Rules and expected behaviour whilst in the car and on foot in the National Park is explained well before entry to ensure everyone has an enjoyable and safe safari. We also engage our guests to assess each driver guide on safari and their commitment to safety, whilst driving, at camp and around the animals on game drives. The assessment, by way of survey, helps SafariHQ identify areas of risk and process improvement. In the unlikely event of an illness on safari or a vehicle incident, SafariHQ relies on the assistance of AMREF for medical evacuation and support.

We have a mechanical team and vehicles on standby 24hr to assist with any mechanical problems that may occur whilst our guests are on safari. SafariHQ sends a supply vehicle with every group safari to be the first aid so to speak for any of the vehicles needing urgent assistance. Each supply vehicle is equipped with a comprehensive toolkit, industrial rst aid kit and plenty of spare parts to ensure that we keep the tour vehicles moving on safari.

We know where your guests are at all times because SafariHQ is one of the few ground operators in East Africa who have invested in a customised real time vehicle tracking solution enabling SafariHQ to e effectively manage safari logistics, monitor vehicle diagnostics, locate vehicles requiring assistance instantly, manage speed, driver behaviour and performance. It is a very valuable tool and we believe, to be a worthy investment that demonstrates our commitment to delivering service with expertise to our agents and guests.

SafariHQ only uses the best quality camping gear as we believe that just because you are camping, doesn’t mean you have to rough it. We provide our guests with beds, mattresses, pillows, sleeping bags and towels for use whilst on safari.

SafariHQ only uses the best quality imported canvas dome tents as we believe that these provide the best protection from the elements and allow our guests to have a safe and comfortable nights sleep. We utilise a range of canvas tents on safari, sizes depending on the style and comfort required by our guests.

We utilise mess tents for larger groups providing our guests with an exclusive space to socialise, a greater level of comfort and protection from the extremities, suitably setup with camp dining setting.